Adithya EkanayakaSoftware Engineer

Product · Active · updated 26 Oct 2026

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Business Agent

An AI concierge that answers a business's WhatsApp and Telegram customers from its own catalogue, takes orders, and hands over what it shouldn't decide.

The problem

Small businesses lose customers in slow chat replies, but a chatbot that improvises prices or promises is worse than none.

The approach

The model proposes, code disposes: every reply is checked against the business's own catalogue and policy before it is sent, and anything the agent should not decide goes to a person.

What stands out

  • Replies are delivered exactly once, even when a step is retried.
  • Each business chooses how its replies are generated, down to a local model.
  • In production since October 2026.

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